The seconde-main-ba-sh.com trade-in offer is limited to people aged 18 and over, residing in Metropolitan France, Belgium, Germany, the Netherlands, Spain, and Luxembourg.
Your item must be clean, intact and perfectly functional: no missing parts, no holes or tears, no stains or odours.
Items that do not have a label reference cannot be returned. Shoes are also not eligible for trade-in.

Item conditions are defined as follows:

New condition: With original label, never worn.
Excellent condition: The item is like new with no signs of wear or defects.
Very good condition: The item shows only minor signs of wear, invisible from 30cm away.

Rest assured. Rejected items are still given a second life. They are donated to an association specialising in textile recovery or are reused by a partner as part of an upcycling initiative.

Once the trade-in request has been generated, simply print out the transfer form, sign it and put it into your parcel.
You can send several items one package.
Just use one consignment note and keep your proof of postage!

You have the option of dropping off your parcel at Post Office, Pickup point or Chronopost branch.

As soon as we receive your parcel, our Quality Experts will check the condition of your items. If the trade-in conditions are met, you will be notified by email within 15 working days (from the date of receipt of your parcel by our warehouse) of the credit to your seconde-main.ba-sh.com customer account.

Your balance is credited when your items are approved by our Quality Experts. If several of your items have been accepted, you will be credited with an amount corresponding to the value of all the items accepted.

Please only contact our Customer Service team if the 15 working day deadline has passed.

You will then be able to generate one or more vouchers as you wish (date and amount) to use within 12 months of the issue date in one of the following retail networks:

• ba-sh.com
• second.main.ba-sh.com
• In ba&sh stores in the trade-in country

Vouchers can be used against all items, excluding in sales and outlets.
Vouchers are not cumulative and do not cover delivery costs.
Vouchers are neither refundable nor modifiable.

Any item that has been altered and/or modified outside of our network will not be accepted for trade-in. In addition, items that are stained, damaged and/or require repair will not be eligible for trade-in credit. In accordance with our General Terms and Conditions of Sale and Use and in line with our eco-responsible approach, we do not return any items that do not comply with our trade-in conditions. But rest assured: rejected items are given a second life! They are either donated to an association specialising in textile recovery or reused by a partner as part of an upcycling initiative.

Each item is returned to saleable condition and relabelled. It is cleaned using environmentally-friendly processes.

When you make your trade-in request, our calculator will suggest a trade-in value of between 25% and 60% of the original retail price (including tax), depending on the type of product and the condition of each item. This value is approved or adjusted if necessary by our reconditioning team, and is credited directly to your seconde-main.ba-sh.com account within 15 working days (from the date your parcel is received by our Quality Experts). Please only contact our Customer Service team if the 15 working day deadline has passed. If our team finds that the returned items do not comply with the trade-in conditions and cannot be resold, your account will not be credited. But rest assured: rejected items are given a second life! They are either donated to an association specialising in textile recovery or reused by a partner as part of an upcycling initiative.