The online trade-in service is currently unavailable. However, you can sell your items at one of our participating shops.

The seconde-main-ba-sh.com trade-in offer is limited to people aged 18 and over, residing in Metropolitan France, Belgium, Germany, the Netherlands and Spain.
Your item must be clean, intact and perfectly functional: no missing parts, no holes or tears, no stains or odours.
Items that do not have a label reference cannot be returned. Shoes are also not eligible for trade-in.

Item conditions are defined as follows:

New condition: With original label, never worn.
Excellent condition: The item is like new with no signs of wear or defects.
Very good condition: The item shows only minor signs of wear, invisible from 30cm away.

Rest assured. Rejected items are still given a second life. They are donated to an association specialising in textile recovery or are reused by a partner as part of an upcycling initiative.


As soon as we receive your parcel, our Quality Experts will check the condition of your items. If the trade-in conditions are met, you will be notified by email within 15 working days (from the date of receipt of your parcel by our warehouse) of the credit to your seconde-main.ba-sh.com customer account.

Your balance is credited when your items are approved by our Quality Experts. If several of your items have been accepted, you will be credited with an amount corresponding to the value of all the items accepted.

Please only contact our Customer Service team if the 15 working day deadline has passed.

You will then be able to generate one or more vouchers as you wish (date and amount) to use within 12 months of the issue date in one of the following retail networks:

• ba-sh.com
• second.main.ba-sh.com
• In ba&sh stores in the trade-in country
  Vouchers can be used against all items, excluding in sales and outlets.
  Vouchers are not cumulative and do not cover delivery costs.
  Vouchers are neither refundable nor modifiable.

Any item that has been altered and/or modified outside of our network cannot be returned.

Furthermore, items that are stained, damaged, and/or in need of repair cannot be returned for credit.

In accordance with our Terms and Conditions of Sale and Use and in line with our eco-responsible approach, we do not return items that do not meet our return conditions to the sender.

Rest assured, however, that rejected items are given a second life! They are donated to an association specializing in textile recovery or reused by a partner in an upcycling initiative.

Upon receipt of your items, our experts will authenticate them and check their condition.

Each item is returned to its saleable condition and re-labelled. It is cleaned and/or ironed using environmentally-friendly processes.

When you submit your trade-in request, our simulator will suggest a trade-in value of between 25% and 60% of the original retail price (including tax), depending on the type of product and the condition you declare for each item.

This value is validated or adjusted if necessary by our reconditioning team, and credited directly to your seconde-main.ba-sh.com account within 15 business days (from the date your package is received by our Quality Experts).

Please contact our Customer Service only if the 15-business-day period has been exceeded.

If our team finds that the returned items do not meet the return conditions and cannot be resold, your account will not be credited.

Rest assured, however, that rejected items are given a second life! They are donated to an association specializing in textile recovery or reused by a partner in an upcycling initiative.